FAQs


HOUSE OF CHAY REWARDS
How to create HOC Rewards account and earn points
Step 1: Create HOC Rewards account here or log into your account here
Step 2: Fill in your Name, Email and Password, then click "Create an account". You will receive a confirmation email for HOC membership.

After creating the account, you will get 1.000.000 points, which can be converted into 50k voucher to shop. Always log into your account to shop, so you can accrue points and receive exclusive member benefits.

How to use points
Step 1: Log in to your HOC Rewards account.
Step 2: Click on HOC Rewards icon at the bottom left corner, a window will appear from the right showing your current points balance. Make sure you already signed in your account.
Step 3: Choose number of points you want to convert into voucher. Your voucher code will be shown and sent to your email.
Step 4: Apply code on check out page to get discount. 
HOW TO ORDER
Step 1: Search product and click on Add to cart
Step 2: Click on Shopping Cart icon to check your order
Step 3: Choose time and place to delivery
Step 4: Fill your information and voucher code (if any)
Step 5: Choose Payment method
Step 6: Done

 
ZERO WASTE PRODUCTS
1. Where can I get discount with my HOC reusable cup?
Reward for re-use is becoming more common. At Starbuck, The Coffee House, you will receive a game-changing VND10k discount each time you choose to reuse, which means that with just 30 uses, the saving would have paid for the cup.We are working with other coffee chains to implement more discount as we speak, stay tune for updates.

2. What are the materials of HOC reusable dinnerware and drink-ware?
HOC reusable cup/lunch box/cutlery is made mainly from biodegradable bamboo fiber or wheat straw, corn starch and a small amount of food-grade binder.

3. How do I dispose of HOC reusable dinnerware and drink-ware?
Our dinnerware and drink-ware are very durable and can last up to 3-5 years. When you are done with it, in order to dispose safely, first make sure you crush it into small pieces.
You can choose to bury with organic waste: boil small pieces with hot water, then bury while hot. The dinnerware will decompose within 24-36 months depending on the environmental conditions and leave about 3-5% residual material.
Or the best way is to dispose the crushed products with conventional waste. Whilst that may sound counter-intuitive, if it is does end up in landfill, it will degrade over time in a warm, moist environment. We hope you agree that 3-5% residual material is better than 100% of plastic that will never biodegrade.

4. Where is HOC dinnerware and drink-ware manufactured? Is it ethically produced?
HOC cup/lunch box/cutlery is designed in Vietnam and responsibly made in Anhui and Guangdong province, China; the factories meet FDA standard to export product to US and Europe.
80% of bamboo and wheat straw materials are grown in China, so it is just logical to manufacture our eco-friendly products there.
We work closely with factories that are focused on eco-friendly and non-toxic products, and we are always looking for ways to make our products more ethically responsible and accountable.

5. Why choose bamboo or wheat straw, rice husk product?
Bamboo is a natural, renewable resource that supports a healthier lifestyle (and the planet). As one of the fastest growing and most resilient plants in the world, it requires very little water and no fertiliser. Wheat straw and rice husk are even better, as it is an industry by-products.
And because it’s biodegradable, it won’t end up in landfill.
HOC eco-products allows you to make a healthier choice for now and keep the planet in good shape for their future.

6. Does HOC have any stores? Where is HOC address?
HOC is an online restaurant and supermarket. You can order on houseofchay.com and we will deliver to your door. If you want to look at the products, please schedule a time and we can prepare it for you. Our office is at 135/1/80 Nguyen Huu Canh, Binh Thanh district.
Once again, I would like to personally thank you for your amazing support, so HOC can continue to make the world a better place, one step at a time.
Trang from House of Chay, with love.
7. Why is HOC still using Nylon bristle ?

At the present time, pig hair is the only fiber that can meet the standard for brush and are completely natural. And HOC thinks that no one really wants to brush their teeth with pig hair! Fibers made from a part of plants, such as fibers from castor seeds have a very short life cycle, not safe enough to make brush and they are still not biodegradable. HOC always studies to find a better option for the environment, and will replace brush bristles as soon as possible.

8. Where can I buy HOC bamboo toothbrush?

HOC is an online restaurant and supermarket, you order via our website and HOC will deliver  to your place. If you need to see the item, please  let us know ahead of time that you will come. HOC office is 135/1/80 Nguyen Huu Canh, Binh Thanh.

You can also buy HOC bamboo toothbrush at the following stores:

  • The Organik Dalat: 8 Thao Dien st., District 2, HCM
  • Siêu thị Queenland:  25 Pham Van Nghi st., Tân Phong Ward, District 7, HCM

9. Why is HOC bamboo toothbrush more expensive than others on the market? 

The retail price of HOC bamboo toothbrush is 88,000 VND and can be used for 3 months, so it will cost you 900 VND per day to brush your teeth.HOC toothbrush has a dental standard design, slip-resistant brush roll, small brush’s head helps clean the molars in the bottom. The handle of the brush is made of natural bamboo so the treatment process is minimized, unlike the round-rolled brushes that need to be joined together. Toothbrush bristle is made from Nylon 6 that completely safe and does not contain BPA. Each brush is packed in sterile bag which is made from completely biodegradable corn flour. With all these highlights, 900vnd for a product that is safe for your health and safe for the environment, we thought it is a very reasonable price.

10. How soft is HOC toothbrush bristle?

HOC toothbrush bristles have moderate softness, which helps brush your teeth with a barely force, to clean plaque without damaging your gums. Did you know that when the bristles are too soft, you will accidentally brush your teeth more strongly than needed, so it damage the enamel and gums. 

11. How to properly use the HOC toothbrush?

Bamboo has natural antibacterial property, so after brushing your teeth, you just need to clean the brush and leave it in a dry place.

12. How long should a HOC toothbrush be used?

Follow dentist's advice, you should replace toothbrush every 3 months. After 3 months, tooth bristle brush will accumulate bacteria and lose its elasticity..

13. How should the HOC toothbrush be thrown away after using?

After toothbrush has completed its task, use pincer to remove all the bristles  and put them together with recyclable trash. Toothbbrush handle can be put together with organic trash.Remember, toothbrush need to be replaced every 3 months to ensure oral hygiene, however, you can use HOC toothbrush to wash the cup, scrub the bath ... Make the most of it as possible.

14. How does "Swap plastic for bammboo" campaign works? 

This is a campaign launched by HOC and implemented with its budget from 2018, with the mission to spread green lifestyle by enabling people to experience HOC bamboo tooth brush.
To participate, you just need to bring 1 new or used plastic toothbrush to the event, HOC will exchange a new bamboo toothbrush for free. It includes online and offline events. Please follow HOC fanpage to update on upcoming events. 
At each offline event, HOC combines with shops, cafes, schools, offices ... to give toothbrush in place. For online events, it will be imformed on HOC's fanpage or partner fanpage.